How to write Amazon return enquiry

Returns, Refunds and Replacements

Amazon Return Policy For Sellers: A Definitive 2019 Guide

Refund SMS order / 7710000222 to know your order or refund status using track by SMS order. Customers with a verified mobile phone number associated with their account can check the status of their orders or refunds by sending a simple SMS to Amazon.

What can I return?

You can request returns for most items purchased from sellers listed on Amazon.in, which are within the return window, except those explicitly on the product detail page and / or the Amazon.in Returns Policy Is identified as not refundable.

Items are refundable if you have received them in a condition that has been physically damaged, parts of it or accessories, defective or separate that differ from its description on the Product Details page on Amazon.in.

How to return items?

Go to your order to start the return.

Note: If you have to contact the seller for a return and the seller fails to address your query within two business days, the Amazon A-to-Z Guarantee is available to you.

What are the return guidelines?

Following are the guidelines:
  1. Your address and the item you wish to return must be eligible for return.
  2. If the return is not eligible for pickup, a self-return option will be given.
  3. Once the return is received, you will issue a refund for your original payment method, as per the Amazon.in Refund Policy.
For pay on delivery orders, refunds will be processed either on your bank account (National Electronic Fund Transfer (NEFT)) or Amazon account (in the form of Amazon Pay Balance).

For more information, please see our Return Pick Up and Self Ship Guidelines.

Where can I view status of return?


  • Trace Items From Your Order
  • Select Return / Refund Status

When will I get my refund?


Refund methodRefund Time-frame
 FBA ordersSeller-Fulfilled orders
Prepaid Orders
Amazon Pay Balance2 hours
Credit/Debit Card2-4 Business Days3-5 Business Days
Net Banking (Credited to Bank Account)
UPI Linked Bank Account2-4 business days
Pay on Delivery Orders
NEFT to Bank Account2-4 Business Days3-5 Business Days
Amazon Pay Balance2 hours
Paper Cheque8-10 business days
For more details, please see Amazon.in Refund Policy

Can my order be replaced?


Only Amazon items, prime eligible items and some seller fulfillment items can be completed.

If the item you ordered is in a physically damaged or defective condition or is different from their description on the product detail page, or is missing parts or accessories, it will be eligible for a free replacement, Provided the exact item is available with the same vendor.

How can I return a Gift?

Please go to the gift return option and enter the order number to initiate the return. Detailed guidance on this process can be found here.

You can also return a gift item in lieu of an Amazon pay gift card, if the gift giver has sent you a gift receipt. For guidance on returning gift items using a gift receipt, please see Gift Receipts

How can I return a Gift Card?


Gift cards once purchased cannot be canceled or returned due to regulatory restrictions.

If you need help adding a gift card balance to your account or using it,
How to write Amazon return enquiry How to write Amazon return enquiry Reviewed by Digitaltech on June 01, 2020 Rating: 5

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